Find Your Care: Urgent and Emergency

Understand your healthcare choices at a glance. Learn when to choose Urgent Care for immediate concerns, or Emergency Care for life-threatening situations. Find your best care option easily.

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Arizona General Hospital Locations

  • Arizona General Emergency Room - Ahwatukee
    4328 East Chandler Boulevard
    Phoenix, AZ, 85048
    (480) 454-3630
  • Arizona General Emergency Room - Chandler Germann
    2977 East Germann Road
    Chandler, AZ, 85286
    (480) 732-7540
  • Arizona General Emergency Room - Chandler McQueen
    1064 East Ray Road
    Chandler, AZ, 85225
    (480) 494-5100
  • Arizona General Emergency Room – Gilbert
    4760 East Germann Road
    Gilbert, AZ 85297
    (480) 494-5000
  • Arizona General Emergency Room - Glendale - Camelback Rd
    8310 West Camelback Road
    Glendale, AZ, 85305
    (480) 307-9610
  • Arizona General Emergency Room - Goodyear
    251 North Estrella Parkway
    Goodyear, AZ, 85338
    (623) 322-6900
  • Arizona General Emergency Room - Mesa - Baseline
    1910 South Gilbert Road
    Mesa, AZ, 85204
    (480) 410-6150
  • Arizona General Emergency Room - Mesa East
    1833 North Power Road
    Mesa, AZ 85205
    (480) 398-7340
  • Arizona General Emergency Room – San Tan Valley
    1419 West Hunt Highway
    San Tan Valley, AZ 85143
    (480) 245-4300
  • Arizona General Emergency Room - Surprise
    14267 West Bell Road
    Surprise, AZ 85374
    (623) 546-5230
  • Arizona General Emergency Room - Tempe
    5125 South Rural Road
    Tempe, AZ 85282
    (480) 306-8780
  • St. Joseph's Hospital & Medical Center Emergency Department - Glendale
    17040 North 51St Avenue, Suite 100
    Glendale, AZ 85308
    (602) 406-1700
  • St. Joseph's Hospital & Medical Center Emergency Department - Litchfield Park
    4975 North Dysart Road, Suite 100
    Litchfield Park, AZ 85340
    (602) 406-8700

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Understanding Urgent Care

 

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Emergency Care and Urgent Care: Knowing Where to Go

Navigating your healthcare options can be confusing, but understanding the differences between Emergency Care and Urgent Care is essential for getting the right care, at the right time, and at the appropriate cost.

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The communities we serve

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Dignity Health Hospital Locations

St. Joseph's Westgate Medical Center

7300 North 99th Avenue
Glendale, AZ 85307

St. Joseph's Hospital and Medical Center

350 W. Thomas Rd
Phoenix, AZ 85013

Mercy Gilbert Medical Center

3555 South Val Vista Drive
Gilbert, AZ 85297

Chandler Regional Medical Center

1955 West Frye Road
Chandler, AZ 85224

Arizona General Hospital - Mesa

9130 East Elliot Road
Mesa, AZ, 85212

Arizona General Hospital - Laveen

7171 S 51st Ave
Phoenix, AZ 85339

Service part of Primary Care

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Family Medicine

Dignity Health Medical Group – Family Medicine physicians are trained across a wide range of medical needs providing care for infants, young children, teens/adolescents to adult and senior age.

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Internal Medicine

Dignity Health Medical Group – Internal Medicine physicians provide long-term, comprehensive health and preventive care for adults and the elderly and are trained to diagnose, complex or severe chronic illnesses, as well as treat common, nonsurgical medical conditions.

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Pediatrics

At Dignity Health, our pediatricians are committed to nurturing your child's health. We offer compassionate and expert medical care for infants, children, and adolescents, from birth to age 18.

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Understanding Urgent Care

What it is: Urgent care centers bridge the gap between your primary care provider and the emergency room. They treat illnesses and injuries that are not life-threatening but require prompt attention within 24 hours.

Save Time at Urgent Care: For added convenience, you can often let us know you're coming online. Select your estimated arrival time and wait at home, checking in when you're ready for your scheduled arrival time.
Schedule your arrival time

When to choose Urgent Care: Urgent care is ideal when you can't see your primary doctor immediately, or if their office is closed. These conditions typically include:

  • Minor cuts that may need stitches
  • Sprains, strains, or minor fractures (like a broken finger or toe)
  • Colds, flu, coughs, sore throats, earaches, or sinus infections
  • Urinary Tract Infections (UTIs)
  • Minor asthma attacks
  • Mild allergic reactions (without difficulty breathing)
  • Skin rashes or minor burns
  • Fevers without severe accompanying symptoms

Benefits of Urgent Care:

  • Lower Costs: Generally significantly less expensive than an ER visit.
  • Shorter Wait Times: You'll typically be seen much faster than in an emergency room.
  • Convenience: Dignity Health Arizona centers offer extended hours, weekend appointments, and walk-in options.

Find a convenient location near you.

Stay Informed with ERAdvisor: Real-time Updates on Your Phone

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Navigate your emergency department visit with greater ease and transparency using ERAdvisor, a new Dignity Health service. This innovative tool keeps you and your family updated directly on your phone about your progress in the ER. Simply provide your cell phone number to the registration staff to get started and benefit from:
✔️Estimated Wait Times: See projected wait times for your visit.
✔️Share Your Progress: Easily share your visit timeline with family.
✔️Answers to Your Questions: Get responses to common ER queries.
✔️Lab Status Updates: Receive real-time notifications on your lab results.
✔️Schedule Follow-Up: Plan your next steps with options to schedule follow-up visits.


Arizona General Hospitals: Your Local Source for Emergency Care

Dignity Health Arizona General Hospital freestanding emergency rooms are specifically designed to be more accessible and focused on emergency services within your local community. We believe life happens in your neighborhood, and so should convenient, quality healthcare. Our Dignity Health Arizona General Hospital freestanding emergency rooms bring essential medical services closer to you, offering a seamless and personalized experience designed for efficiency and comfort.

What to Expect:

24/7 Emergency Care: Get immediate attention for urgent needs from board-certified ER physicians.
Rapid Acute Care: For common illnesses and injuries requiring a short hospital stay, delivered in a focused, patient-centered setting.
Full Diagnostic Services: On-site imaging (X-ray, CT, Ultrasound) and laboratory for quick and accurate diagnoses.
Seamless Connections: 
As part of the larger Dignity Health network, easily access specialized care if your condition requires it

Get the quality you trust from Dignity Health, right in your neighborhood. We're committed to making quality healthcare more convenient, efficient, and deeply personalized for you and your family.

Understanding Emergency Care

What it is: Emergency Rooms (ERs) are designed and equipped to handle severe, life-threatening, or limb-threatening medical conditions that require immediate, 24/7 critical attention. They have specialized staff and advanced equipment to stabilize and treat the most critical patients.

Save Time at the ER: For non-life-threatening emergencies, use our online tool to let us know you're coming. Select your estimated hospital arrival time and wait at home until your scheduled arrival time. This helps us prepare for your arrival and reduce your wait in the emergency department.
Schedule your arrival time

When to choose Emergency Care (Call 911 or go to the ER immediately): If you or someone else is experiencing a condition that could lead to severe disability or loss of life, seek emergency care. These conditions often include:

  • Signs of a Heart Attack: Chest pain (especially with shortness of breath, dizziness, or pain radiating to the arm/jaw).
  • Signs of a Stroke: Sudden numbness or weakness, difficulty speaking, confusion, sudden severe headache.
  • Severe Bleeding that cannot be stopped.
  • Serious Head Injuries or loss of consciousness.
  • Severe Shortness of Breath or difficulty breathing.
  • Major Accidents or Trauma
  • Severe Abdominal Pain (especially if sudden and intense).
  • High Fever accompanied by a stiff neck, confusion, or rash.
  • Severe Burns, Poisoning, or Overdose.
  • Amputations or deep, gaping wounds.
  • Large bone fractures (e.g., thigh bone) or if bone is protruding.

Why the ER is Critical:

  • Life-Saving Capabilities: Equipped to perform complex procedures and surgeries on the spot.
  • Specialized Staff: Access to emergency physicians, surgeons, and other specialists.
  • Advanced Diagnostics: On-site access to MRI, CT scans, and comprehensive lab tests.

Find a convenient emergency room location

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Understanding Primary Care

What it is: Primary care is your essential first step for non-emergency and preventive health needs, covering everything from annual wellness exams and routine lab work to necessary referrals.

At Dignity Health Medical Group Arizona, our primary care providers are dedicated to establishing a lasting relationship with you. Your Personal Care Physician (PCP) becomes your main doctor, knowing your medical history and investing in your well-being for the long term.

When to choose it:

  • Routine Health: Annual physicals, check-ups, and regular screenings.
  • Preventive Care: Vaccinations, health counseling, and personalized wellness advice.
  • Chronic Condition Management: Managing conditions like diabetes, high blood pressure, or asthma over time.
  • Non-Urgent Illnesses: Colds, flu, minor infections, or persistent symptoms that are not severe.
  • Referrals: Getting referrals to specialists if needed.
  • Medication Management: Ongoing prescription refills and adjustments.

Key Benefits:

  • Continuity of Care: A doctor who knows you and your health journey.
  • Preventive Focus: A cornerstone for maintaining long-term health and catching issues early.
  • Cost-Effective: Typically the most affordable option for non-urgent care.
  • Personalized Treatment: Care tailored to your unique history and needs.


Find a Dignity Health Primary Care provider

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